DHL Express Thailand to spend Bt180m on infrastructure


DHL Express Thailand to spend Bt180m on infrastructure

DHL Express, an international express service, plans to increase its investments in physical infrastructure and services in Thailand to Bt180 million this year to enhance service quality.

The new investments include the relocation of DHL Express Thailand's head office, the expansion of DHL service points and a new service centre.

Recently, DHL Express Thailand also introduced a customer experience management programme for its clients. This programme complements existing customer loyalty programmes, Yasmin Aldad Aladad Khan, senior vice president of DHL Express South East Asia and South Asia, told a news conference.

"Our major strategic initiatives in Thailand are aligned with Deutsche Post DHL Group's 'Strategy 2020', which aims to define the group's next phase of development," she said.

"With the vision of becoming a company that defines the logistics industry, we believe our investments in facilities, networks and people in a growth market like Thailand will enable us to not only lead the industry but become a provider of choice. This robust investment also reflects DHL's confidence in the long-term stability of the Thai economy and its logistics sector."

'Simplifying clients' lives'

Chananyarak Phetcharat, managing director of DHL Express Thailand and Indochina, said the company would remain committed to realising new business by developing advanced logistics solutions for its customers and investing in the network and technology to simplify customers' lives as well as focusing on long-term success in Thailand.

DHL Express has been expanding its footprint in Asia. Some of the recent activities are an 85-million-euro (Bt3.1-billion) investment in the South Asia hub in Singapore, a 153-million-euro investment in the North Asia hub in Shanghai, a 67-million-euro gateway in Tokyo and an 8.9-million-euro service centre and Vietnam country office in Ho Chi Minh City.

DHL's network is served by more than 40 aircraft covering 40 countries and territories, and utilising about 690 commercial flights per day in the Asia-Pacific region supported by its ground network of four main hubs and more than 500 facilities in the region.


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